Towards Total Quality Management in Universities: Quality Function Deployment Paradigm and Beyond
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چکیده
All systems of quality management address the same standards and objectives of quality education, but with varied emphasis on inputs, throughputs, or outputs. Quality Function Deployment (QFD) is a form of management functional with objectives. Deployed in Universities, it probes the relationship between the cognitive, psychomotor and affective traits of graduates as products on one side, and the other variables of quality assurance which depend upon the needs of local, national and international labor market on the other side.
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